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Return & Refund Policy

Shipping, Delivery & Return & Refund Policy:


1. We dispatch the orders from our warehouse using our courier partners Delhivery, Ecom Express, Ekart and Xpressbees. All the Orders will be packed safely  and dispatched within 2 working days. 

 

2. Once your order has been confirmed and dispatched, you will receive an email with the details of the tracking number and the courier company. We usually dispatch most orders within 1-2  working days.

 
3. The estimated delivery time may slightly vary from state to state. Days excluding Saturdays, Sundays, and Holidays are calculated as working days. Sometimes delivery of the product  may get delayed due to logistics issues.
 

  • Avail FREE shipping on all PREPAID ORDERS 
  • INR 100/- for CASH ON DELIVERY ORDERS.
  • The delivery will be assigned against the signature of the customer or after the OTP Verification by the courier executive. If you are not available to receive please suggest an alternative i.e. a family member, friend, neighbor to receive the order.
  • Glam Earth takes no responsibility for deliveries that are signed by an alternate person.
  • Glam Earth will not be responsible for any damage after delivery.
  • Shipping and handling rates may vary based on the product, packaging, size, volume, type, and other considerations.
  • The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
 
DELIVERY POLICY:
  1. We take extensive precautions on the safety of the products and its packaging while dispatching it. We pack our products in boxes.
     
  2. For all claims regarding shortages or damages must be reported to customer service within 24 hours of the order delivery. 3 working days are required to investigate and review your request. If any shipment is tampered with or damaged, please do not accept it. We reserve the right to pause deliveries to any part of the country at any time if so warranted.
     


    RETURN & EXCHANGE POLICY

1. Glam Earth Naturals  products are non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.

2. In case you would want a refund or replacement, please send us an email with the Images of the Product, Invoice, Inner & Outer Packaging and Batch Number to glamearthnaturals@gmail.com, within 24 hours of the order delivery. We would require 48-72 hours to revert.

3. Kindly take picture of the damaged/tampered side of the product or package.
 
4. Please allow us 10 to 15 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
 
5. You will be eligible for full refund or exchange without incurring any additional charges a. if it is the case of Package has accessories missing. b. Damaged or broken bottles/pack. c. Wrong product delivery.  d. Expired product delivery.
6. In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.

    7. Returns will not be accepted if:
         a. The product is damaged.
         b. It is without invoice.
         c. It is with tampered batch number and price
         d. It is without its original packaging.
     
    8. Please do not use the item you have raised a complaint about.
     
    9. If a pilfered delivery was received, pilferage claims must be made within 24 hours of the order delivery.

    10. Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:
         a. Failure to provide adequate information about the case.
         b. Failure to provide snapshots of the Invoice, packet and box (if any).
     
    11. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Please note that orders for Festive Gift boxes are not applicable for exchange or refund. We cannot accept returns of products that cause a skin reaction, since this type of response is caused by an individual’s sensitivity to an ingredient, and cannot be predicted by us. We strongly encourage our customers to do a patch test before using the product, in case they are sensitive to any ingredients.
      Legal Disclaimer:

      If You are allergic to a natural product, Kindly consult your dermatologist before use.
      Natural Products also can be allergic to some people, so test patch on the inner elbow and leave it for 30 minutes, The Glam Earth strictly recommended discontinue the use of the product if irritation occurs.
      The Glam Earth products are not intended to diagnose, treat, cure, or prevent any disease.

       

      CANCELLATION POLICY

      1. Orders once dispatched are not eligible for cancellation.
      2. Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
      3. If you had redeemed loyalty points for an order, the same will be credited      back to your account in the case of a cancellation. 
      4. In case of a return or cancellation, the refund shall be initiated post the return of product to us and verification of the product and packing.

      RETURN & EXCHANGE POLICY

      1. Glam Earth products are non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.

      2. In case you would want a refund or replacement, please send us an email with the Images of the Product, Invoice, Inner & Outer Packaging and Batch Number to glamearthnaturals@gmail.com , within 24 hours of the order delivery. We would require 48-72 hours to revert.

      3. Kindly take picture of the damaged/tampered side of the product or package.
       
      4. Please allow us 10 to 15 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
       
      5. You will be eligible for full refund or exchange without incurring any additional charges if it is the case of: a.Package has accessories missing. b. Damaged or broken bottles/pack.c. Wrong product delivery.d. Expired product delivery.
       
      6. In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.

      7. Returns will not be accepted if:
           a. The product is damaged.
           b. It is without invoice.
           c. It is with tampered batch number and price
           d. It is without its original packaging.
       
      8. Please do not use the item you have raised a complaint about.
       
      9. If a pilfered delivery was received, pilferage claims must be made within 24 hours of the order delivery.

      10. Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:
           a. Failure to provide adequate information about the case.
           b. Failure to provide snapshots of the Invoice, packet and box (if any).
       
      11. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Please note that orders for Festive Gift boxes are not applicable for exchange or refund. Exchange of products due to allergic reactions is not applicable.

       

      REFUND & REPLACEMENT POLICY

      We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

      Refunds will be through bank transfers. No cash refunds will be made. It would take our team at least 5 to 7 business days post refund initiation for online refund to be initiated.

      In case of NEFT, it would require us at least 3 to 5 business days post refund initiation to refund your amount. For Prepaid orders the amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.

       

      NOTE TO CUSTOMERS

      Fair Usage Policy

      We go to extensive lengths for smooth user experience. However, at times we need to be stringent with our policies to serve our customers better. We have noticed that although a vast majority of our customers have genuine concerns, where we are always upfront to support; there are some accounts that abuse our liberal return and exchange policies. These accounts typically return items, choose not to accept our shipments or demand cashback for issues that we are not responsible for. Hence, our regular customers are deprived of the opportunity to purchase these products themselves. To protect the right of our customers, our customer care support team reserves the right to assess, judge and then take the necessary action at their discretion.

      Impairment & Damages

      We take the utmost care and accountability while sending our products to you. Your package is screened and goes through an extensive quality check so that we deliver the best to you. However, if you have received partial, void or damaged items through your order on our website directly, kindly contact the customer service team within 24 hours of the order delivery. Please keep a note of the following:

      1. Do not use the products
      2. Take proper snapshots of the product
      3. Keep the invoice copy with you

      If, however, the order is placed through an online marketplace, please raise the issue to our customer service team. In such a case, GlamEarth is not responsible for any damages caused.

      Change of Packaging

      Packaging, bottles and communications at Glam Earth Naturals undergo constant innovation and changes without affecting the formulation and efficacy of the product. These changes are for seamless user experience and comply with government notifications. Presence and placements of symbols or stickers depicting the information regarding the product may vary conforming to government rules and regulations. There can be changes in the placement of sticker and symbol, but please be assured that the product is authentic and untampered.

      In our new product packaging policy, we are slowly discarding outer boxes and packing material to be more eco-friendly. So, going forward you may start to receive products without its outer packaging made with paper. This reduced packaging will in no way hamper the authenticity or efficacy of the products. Reducing our carbon footprint takes us one step closer towards a greener future. Thank you for joining our efforts towards environment conservation.

      Suspending Promotions   

      Glam Earth Naturals reserve the right to cancel any on-going or future promotions, offers, sales, gifts and giveaways on the products without any liabilities.

      For any queries feel free to reach out to our customer care team at glamearthnaturals@gmail.com in who will be happy to clarify your concerns.

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